Find a new client. Show client homes. Write as many offers as possible. Finalize the transaction. Repeat. Repeat. Repeat. You get the picture.
Real estate tends to be SUCH an incredibly transactional process for the majority of real estate teams and brokerages. It’s not surprising though, as most are focused on the bottom line and market share.
Seeing Past the Transaction
But what if we were to take a step back and look at clients through a different lens. A lens that actually sees the person behind the house - the family looking for their first home, the 20-year veteran caring for their elderly parent, the widow leaving his home that he shared with his wife of 40 years.
That’s what we’ve created here at Chinatti Realty.
Our agents are coached from DAY ONE to understand each client and their unique situation and experience. And understand how best to uncover what is driving their need to buy or sell a home, not just as a transaction and a box to check, but to support and guide and mentor them throughout the process.
Here’s an amazing story of how the team at Chinatti Realty looks past the transaction and into the life of an amazing man.
We first met Guy last Fall when he was selling his home in Groton. His wife had passed several years before and he was ready to downsize and move in with family. His home was in a unique situation in many ways - it was situated across two towns, the septic system needed to be completely updated, and the team had to work with multiple departments in both Groton and Westford. After determining which town the home was deeded in, who would approve the septic, and who could build the system prior to the sale of the home, Guy was ready to put his home on the market.
The team knew this was going to be a difficult process for Guy, who had lived in the home for 40 years with his wife and had raised his family there. They took extra care in guiding him through the process and taking care of so many of the details so that he didn’t have to, and creating as smooth a process as possible for him.
Realtor Chelsea Eaton and our listing director, Don Metznik, share their heartfelt story about Guy and the sentiment and token they share with him as he prepared to move on.
Let Us Help You with Your Story
There is always a story behind the transaction, and we always try our best to make that story a positive experience no matter the circumstances. Each story is a new beginning for a family, a veteran, and an amazing gentleman who is starting a new chapter in his life.
Let us be a part of your story. Give us a call at (978) 320-3377 and we will introduce you to one of our amazing team members.